The Four Pillars
Labor & Time
We help you track labor rates and efficiency so every hour on the clock is used wisely. Understand your GE% to stop wasting time and money.
Money & Margins
We build simple pricing models and budgets. This ensures you can clearly see if your service labor is actually making a profit.
Systems & Paperwork
Our team creates clear admin systems, forms, and checklists. We make sure every job moves smoothly from the first estimate to the final invoice.
Communication & Control
We improve your schedules and control centers using tools like the Job Communication Packet. Now, everyone knows exactly what is happening next.
The Service Labor Booklet
Fifty pages of proven systems for service labor: labor rate determination, paid non-generative hours, Generative Efficiency Percentage (GE%), expense ratios, service budgets and the Job Communication Packet. Designed for management and employees for greater work understanding.
BOOKLET PRICING: 1 book $45 each | 3 books $35 each | 10 books $30 each
Introductory Training - Includes the Booklet
Full Day (A & B) from $245 per person | Half Day (A or B) from $165 per person
A. People Management
Half day (from $165 per person). Leading people: communication, control, accountability, and the daily systems and paperwork that keep a service department running.
B. Money and Labor Rates
Half day (from $165 per person). Labor and time: GE%, billable hours, labor rates, margins, and service budgets that turn hard work into profit. Take both A and B as a full day from $245 per person - the Service Labor booklet is included.
Book Your Training
On-site and group sessions for diesel shops, HVAC, electricians and carpenters - owners, managers and employees. Contact Dr. Ryan Van Zee: (605) 359-7890 or ryan@theprideofmanagement.com
Why Service Shops Trust The Pride of Management
Clear Structure
Straightforward pricing and operational clarity built specifically for diesel shops, HVAC agents, and electricians.
WRITTEN BY EXPERTS
Service Labor was written by Dr. Ryan Van Zee (Mitchell, SD) and Duane Spader (Sioux Falls, SD) from decades in service-trade management.
Real Results
Helps service shops stabilize labor costs, improve scheduling, and protect technician income over time.